Human Rights

Human Rights

As a company with global operations, the Hoshizaki Group recognizes that respect for human rights is a vital element of our business activities. We have set out our approach to respect for fundamental human rights and strive to create a comfortable working environment for all employees.

Respect for Human Rights

The Hoshizaki Group is committed to respecting the human rights of each and every employee. The Hoshizaki Compliance Handbook clearly states that we respect the individuality, human rights, and privacy of all employees, and that we eliminate all forms of discrimination, including that based on race, nationality, gender, sexual orientation (LGBTQ+), religion, creed, and disability.

We also comply with each country’s legally mandated minimum wage, and strive to maintain wage levels that enable our employees to be motivated in their work.

Prevention of Harassment

In order to prevent harassment, the Hoshizaki Compliance Handbook is used to ensure that all employees are aware that harassment is prohibited. And in order to raise awareness of harassment, we strive to educate our employees through such means as harassment prevention training. We have set up helplines and harassment hotlines as means of reporting harassment.

Hoshizaki Customer Harassment Policy

Introduction

The Hoshizaki Group aims to be an evolving company that supports customers as well as society. Our purpose is to create unique products based on our proprietary technologies, and to provide new proposals and prompt, high-quality services in order to achieve more comfortable and efficient food environments.

To achieve this, we maintain safe and comfortable work environments in which each and every employee can be physically and mentally healthy and thrive, and can utilize their capabilities to the fullest.

At the same time, in the unlikely event that a customer engages in disruptive behavior that constitutes customer harassment, such behavior would be a blow to the dignity of employees working for our Group, who are responsible for providing safe, high-quality products and services, and would lead to a deterioration of our safe and comfortable work environments.

The Group will continue to take customer opinions and requests seriously. However, we believe that it is also essential to take firm action in the event of customer harassment and to protect each and every employee working for the Hoshizaki Group. We have therefore formulated the Hoshizaki Group Customer Harassment Policy as follows.

Definition of Customer Harassment

Opinions and requests from customers that are deemed to be inappropriate, or whose means or manner of implementation are socially inappropriate and may harm the working environments of employees working at our Group.

Examples of applicable actions

The following are examples; applicable actions are not limited to those listed below.

  • Physical aggression (assault, injury)
  • Psychological attacks (threats, slander, libel, insults, verbal abuse)
  • Intimidating language and behavior
  • Continuous (repeated), persistent (insistent) behavior
  • Requests for kneeling on the ground
  • Restrictive behavior (refusal to leave, remaining seated, confinement)
  • Discriminatory language and behavior
  • Sexual language and behavior
  • Attacks or demands made on individual employees working for the Group
  • Posting of personal information, etc. relating to employees working at the Group on social media/online, etc. (e.g., publication of names, photos, audio, and video)
  • Requests for unreasonable or excessive services
  • Demands for exchange of goods without just cause, demands for monetary compensation, demands for apologies

Our stance in response to customer harassment

In the event that language or behavior deemed to constitute customer harassment is observed, the Group will take firm action to protect its employees and may refuse to respond to the customer. If the behavior is judged to be malicious, it will be dealt with strictly after consulting with lawyers and outside experts, such as the police.

Initiatives at the Hoshizaki Group

We clarify our corporate stance through this policy, and share this knowledge with and raise awareness among our employees.
We establish methods and procedures for responding to customer harassment.
We provide education and training for employees working at our Group.
We establish a consultation and reporting system for employees working at our Group.

Initiatives for Healthy Labor Relations

The Company holds regular meetings with labor unions. Through these meetings, we share important information on company management with the labor unions as necessary, maintaining healthy relationships between labor and management.